Refund policy
Returns & Refunds
14-day right of withdrawal
You have 14 days after receiving your order to change your mind and return it, without giving a reason. To start a return, email us at [info@roboreplaceshop.com] with your order number and your robot vacuum brand and model.
How to return an item
- Contact us within 14 days of receiving your order.
- We will email you the return address and instructions. Please do not send anything back without contacting us first.
- Send the item back within 14 days of your request and keep your tracking number. Returns without tracking cannot be processed.
Conditions
- Parts must be unused, undamaged and in the original packaging.
- Please check that the part fits your robot vacuum before installing it. If a part has been installed or used, we may reduce your refund for any loss in value.
Return costs
The customer pays the cost of returning the item. If returning costs more than the value of the part, we may offer a partial refund and let you keep the item instead.]
Wrong part?
Ordered a part that doesn’t fit your model? Contact us with your robot vacuum brand and model number and we will find the best solution together: a replacement, or a refund. [Optional: If our compatibility information was wrong, we cover the return costs.]
Refunds
We refund you within 14 days after we receive your return, or after you provide proof that you have sent it. The refund goes to your original payment method.
Faulty or damaged parts
Received a defective or damaged part? Email us a photo within 14 days of delivery. We will replace it or refund you, free of charge. You also have a 2-year legal warranty on defective products under EU law.
Non-returnable items
For hygiene reasons, opened filters and sealed consumables cannot be returned unless they are faulty.